Once on the screen, nothing can be closed down The only way out is task manager ctrl alt delete , to close Explorer down. This has been there for months now, and nothing I have in the way of various antivirus or antimalware programs can find it. I would very much appreciate some help, as while there other programs to access the internet, Explorer can't be deleted at least by me. On that screen click on OK then on the next screen click on "Don't let this page create more messages.
Was this reply helpful? Yes No. Sorry this didn't help. You may need to remove an app or program because you need the space, simply don't need it anymore, or it is malicious.
The following steps show you how to easily remove an app. The first method is exclusive to Windows 10, the second method will work with all Windows versions. Get Tech Support See How it Works video. For Business. Step-by-Step Guides. Contact Us. Sign In. Authored by: Support. With decades of experience, our Tech Pros are passionate about making technology work for you.
We love feedback! Browser hijacking or 'pop-up phishing' involves fraudulent messages that unexpectedly pop up for users when they are surfing the web. In many cases, cyber criminals infect otherwise legitimate websites with malicious code that causes these messages to appear when people visit them. The content of these messages themselves is what makes them so effective. Often, they present the unsuspecting website visitor with some kind of fraudulent warning from a well-known reputable company, typically about the security of their computer.
Then they either prompt the visitor to download some tool to fix the problem, such as an antivirus application which turns out to be malware itself, or to call a fraudulent phone number for "support. This guide will demonstrate how to rid yourself of the worrisome pop-up message, and then perform some simple operations to get Microsoft's Internet Explorer back to normal.
The following steps can be used to terminate any browser, but the examples below will demonstrate using Internet Explorer. Using the Taskbar Using your right mouse button, right-click on your Taskbar. Then select Task Manager from the menu. When you next open your browser, if you are asked to restore a session, select No , or close the message.
Open Internet Explorer. Select the Gear icon in the top right corner, then select Internet options. Under Browsing history, select Delete. Go through the list of options here, to ensure the proper items are cleared. Once you have chosen your options, select Delete. Setting Checkbox Preserve Favorites website data Unchecked Internet Explorer segments out pages you have marked as favorites.
We need to be sure to clear all data, not just some of it. Temporary Internet files and website files Checked This clears your cache, making your browser get a new copy of the webpage, images, etc.
It's important to clear this to get a fresh copy the next time you visit, as the copy your browser has may simply be corrupt. Cookies and website data Checked Cookies are how websites 'know' you when you visit them multiple times.
This file can become corrupt, and simply downloading a new one can fix many problems. You will have to log back into any pages you use, such as mail or social media. It can take quite a while to delete the cache and history, please be patient. Select the Gear icon in the top-right corner, then select Internet options. Use the Registry Editor and the following directions at your own risk. With this in mind, log on as the person who's having the problem and open the Registry Editor.
If such keys exist, delete them. If these keys contain values that reflect an undesirable startup page, double-click on the key to open its dialog box and then replace the existing value with an appropriate one.
There are two more registry entries you should check, but you'll need to ensure you have the proper permissions before doing so.
With those systems, I've never heard of a browser hijacking that involved a modification of a group policy. To determine if this is the case, search the hard drive for files with a POL extension. If such files exist, they may or may not be malicious. This will disable the policy without deleting it.
Now, boot Windows normally and play around to see what effect, if any, disabling the policy has. If this is the case, go ahead and delete the policy file. On the other hand, if you're still unable to edit IE's home page and unable to perform some normal tasks, the policy is probably legitimate and you should reenable it. Hijack This! I used a really cool freeware utility called HijackThis, shown in Figure A , which you can download here.
This utility scans the Windows registry and hard drive for IE settings that have been modified. If modifications are found, each modification is listed, and you may then choose which modifications to keep and which to remove. Figure A Here is the HijackThis main window before a scan has been run. Figure B Here are the HijackThis scan results. Figure C This entry shows the current IE start page. Figure D StartupList displays the applications that are automatically started when Windows boots.
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