Network troubleshooting windows help

This can solve issues by restarting your connection. Open Status settings Make sure Wi-Fi is on. Need more help? Expand your skills.

Get new features first. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue. Connection problems can be due to a variety of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Internet Service Provider ISP.

Try the following steps to help narrow down the source of the problem. If the "Wi-Fi connected" icon appears on the right side of the taskbar, visit a different website. If the website opens, there might be a problem with the specific website. If you can't connect to another website, go to the next step. On another laptop or phone, try to connect to the same network.

If you can connect, the source of the problem is likely due to your device—go to the section Network troubleshooting on your device. If you can't connect to the network on any device, continue to the next step. Check to see if there is a problem with the connection to your Wi-Fi router. Do this by using a ping test.

Select Search on the taskbar, type Command prompt. The Command Prompt button will appear. At the command prompt, type ipconfig , and then select Enter.

Look for the name of your Wi-Fi network within the results, and then find the IP address listed next to Default gateway for that Wi-Fi network. Write down that address if you need to. For example: For example, type ping The results should be something like this:. Reply from Ping statistics for If you see results like this and are getting a reply, then you have a connection to your Wi-Fi router, so there might be a problem with your modem or ISP.

Contact your ISP or check online on another device if you can to see if there's a service outage. If the results of the ping test indicate that you are not getting a reply from the router, try connecting your PC directly to your modem by using an Ethernet cable if you can. If you can connect to the internet using an Ethernet cable, it confirms the connection problem is due to the Wi-Fi router. Make sure you've installed the latest firmware and see the documentation for your router.

At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:. Type netsh winsock reset and select Enter. Type netsh int ip reset and select Enter. Uninstall the network adapter driver and restart. Windows will automatically install the latest driver.

Consider this approach if your network connection stopped working properly after a recent update. Before uninstalling, make sure you have drivers available as a backup. Select Search on the taskbar, type Device Manager , and then select Device Manager from the list of results. Expand Network adapters , and locate the network adapter for your device. After your PC restarts, Windows will automatically look for and install the network adapter driver.

Check to see if that fixes your connection problem. If Windows doesn't automatically install a driver, try to install the backup driver you saved before uninstalling. Check if your network adapter is compatible with the latest Windows Update. If you lost your network connection immediately after upgrading to or updating Windows 11, it's possible that the current driver for your network adapter was designed for a previous version of Windows.

To check, try temporarily uninstalling the recent Windows Update:. Select the Start button, then enter settings.

If uninstalling the most recent update restores your network connection, check to see if an updated driver is available:. To learn how to hide updates, see Hide Windows Updates or driver updates.

If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. To do this, select the Start button, then enter settings. Using network reset should be the last step you try.

This can help solve connection problems you might have after upgrading from Windows 10 to Windows It can also help to fix the problem where you can connect to the internet, but can't connect to shared network drives. Network reset removes any network adapters you have installed and the settings for them. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults. Network reset might set each one of your known network connections to a public network profile.

In a public network profile, your PC is not discoverable to other PCs and devices on the network, which can help make your PC more secure.

Under Network profile type , select Private. Wi-Fi adapter manufacturers might have different advanced settings you can change based on your network environment or connection preferences. In Device Manager, select Network adapters , and then double-click the network adapter name.

Select the Advanced tab and look for a Wireless Mode setting. Windows uses the Wi-Fi profile to save the settings that are needed to connect to a Wi-Fi network. These settings include the network security type, key, network name SSID , and so on. To fix this, remove or "forget" the network connection, then reconnect to the network.

When you forget a network connection, it removes the Wi-Fi network profile from your PC. Select Wi-Fi , then select Manage known networks. Afterwards, select the Wi-Fi icon on the taskbar and try to reconnect to the network to renew the network connection.

For more info, see Wi-Fi problems and your home layout. There may be additional troubleshooting steps you can try, depending on which symptoms you're having.

To view these steps, check out Wi-Fi connection icons and what they mean. Setting up a wireless network. How to find your wireless network password. Analyze the wireless network report. Wi-Fi tools and apps. Make a Wi-Fi network public or private in Windows.

Afterwards, see if a Wi-Fi network you recognize and trust appears in the list of networks. Under Change your network settings , select Network troubleshooter. In the search box on the taskbar, type Command prompt. In the search box on the taskbar, type Device Manager , and then select Device Manager from the list of results.

If you lost your network connection immediately after upgrading or updating Windows 10, it's possible that the current driver for your network adapter was designed for a previous version of Windows.

It also stores that information for analysis. Administrators can trace the journey of a packet, view conversations between endpoints, segment traffic statistics per application or per origin or source, and identify the major bandwidth hogs on the network. The service can unify both onsite, cloud-based, and remote networks to give a complete picture of all network traffic generated by the business.

The tool includes live network maps with traffic flows shown on them and it is also possible to see overloaded links or bottlenecks. Datadog has a single plan level for its Network Performance Monitoring module. Charges are levied per host per month with a discount for paying annually in advance. The service is available for a day free trial. N-able RMM is a cloud-based remote monitoring and management software package.

As this system monitors the network, it also stores metrics for analysis. Having access to all aspects of a system, including endpoints and servers, N-able has many channels of data for diagnostics and troubleshooting. This is a data source for a wide range of diagnostic projects. The main value of these feeds lies in security.

However, they also give insights into how to improve efficiency and avoid system management mistakes. LOGICcards gathers data from 5,, endpoints on 4,, networks. Comparing the data extracted from these studies, the LOGICcard system analyzes a network and is able to point out factors and settings that are missing from that system, compared to the organization of the majority of other networks.

Another LOGICcard service is a feed of warnings to look out for, such as patches that cause problems and should be held off or new internet-based scams. A guidance aspect to this service also identifies errors to avoid in network configuration and tips on how to optimize bandwidth usage. Furthermore, the topics covered by a LOGICcard feed adapt according to your responses to past advice.

The dashboard for N-able RMM is resident on the cloud. N-able RMM is a subscription service. This is a great attraction for startups because there are no upfront costs for getting set up. There are no setup fees and there is no need to fork out for a software package Instead, the subscribing company pays a little each month. Interested potential customers can access a day free trial of N-able RMM.

It can help you with troubleshooting because it can diagnose network issues right down the protocol stack and identify the root of the problem. Port monitoring is one of the network diagnostics techniques that you can use with this tool. The PRTG system includes two port monitoring sensors. One homes in on a specified port on a particular device, the other will check a range of port numbers. This tool only monitors TCP ports. The port range sensor has one extra feature that the single port sensor does not have.

You can set it to check the port with TLS protection. Both sensors report on the response time of the port and whether it is open or closed. PRTG includes network traffic analysis tools to help you troubleshoot delivery speeds. The tool includes a range of traffic monitoring techniques including route tracing to a destination with Traceroute and a Ping sweep , which will give you the response times to each node on your network.

A packet-sniffing utility can tell you which applications and endpoints are producing excessive traffic and you can query the health of the network devices to see which are congested to the point of queuing.

Paessler built a tool that covers servers and applications as well as network statuses, port response times, and services to monitor all conditions that can cause software performance issues. That monitoring is constant, so you will be able to trace back through events to spot the source of any performance issues. Paessler delivers PRTG as a cloud service or you can install the diagnostic software on your premises. The tool installs on Windows Server environments.

You can use the system for free for up to sensors. A successful ping confirms network connectivity between the two hosts and it also gives reports on packet loss.

DNS is working on the local machine. That Loss figure that you see in the last line of the ping output is the number of lost packets followed by the packet loss rate in brackets. This makes it a helpful tool in determining where a network connectivity breakdown is occurring. Basically, tracert helps you understand if the router or network that is down between your computer and a remote host is one you control or not.

Again using google. Determining the IP settings on your computer is an essential part of network troubleshooting. The ipconfig command helps you do just that. Entering ipconfig at a command prompt will return IPv4 and IPv6 addresses, subnets, and default gateways for all network adapters on a PC.

This can help determine if your computer has the right IP configuration. Additionally, ipconfig can be used to change or update selected IP settings. Netstat allows you to display active connections on your local machine. This can be helpful when determining why users are unable to connect to a given application on a server or to determine what connections are made to remote hosts from a computer. Entering netstat at the command prompt will display all active TCP connections.

Adding parameters to the netstat command will extend or alter the functionality. There are a variety of use cases for this flexible utility and it can be run in interactive mode or by entering commands directly at the command prompt. The output above shows us that the DNS server used on our local machine was ns2. Based on the output, we can see that the FQDN associated with 8.

Sometimes you may need to determine what email servers are available on a domain. To do that, we simply need to specify that we are looking for MX records using the —ty switch. Here, five mail servers were returned along with an MX preference value. The lower the MX preference value, the higher the priority of that server i.